Please note that all prices are subject to change without notice. If payment is completed prior to price updating, Kenjo will contact the customer immediately to inform you regarding the price difference. We reserve the right to cancel any order without notice. We are not responsible for price errors or typographical errors. The difference can either be paid by the customer or Kenjo will issue a full refund to the customer without any penalty. If you are interested in any Limited Edition product, an expensive timepiece or any product that we sell - and have any questions, please feel free to contact us prior to placing your order.
RETURNS OR EXCHANGES:
All Returns must be made within 7 days of receipt of merchandise.
A Return Merchandise Authorization number (RMA) must accompany all returns and can be obtained by emailing Returns@Kenjo.net.
This number must be displayed on the outside of the box.
A watch returned without authorization will be refused.
Watches must be returned to us in Brand New condition within 7 days of receiving the RMA.
ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN. Until you are positive that you will be keeping your watch Do Not wear it. It is almost impossible for a watch to be worn, even for a short period of time and for the watch not to be blemished or scratched.
All Returns must be in new condition, must be in their original packaging, must include all packing material, blank warranty cards, manuals and accessories to avoid refusal of the returned merchandise.
Returns must be shipped via traceable courier such as UPS or USPS, must be pre-paid and fully insured for the amount you are requesting credit for.
Collect shipping will be refused.
In case of loss or damages, customer is liable.
All returns will be charged an 8% restocking fee plus any shipping charges that were incurred by Kenjo.
Credit will be issued in the same form as payment has been made
Please see the note below regarding Special Orders.
Select items sold by Kenjo.net may be considered a “Special Order” and are non-returnable.
A “Special Order” may be items that we do not have in our warehouse, items that we do not have on our website which are special ordered from our distributor, and all orders that have a sale price equal to or greater than $4,000.
PURCHASES BY MANUFACTURERS:
The return policy does not apply to any purchases made by any watch manufacturer, watch brand distributor, and/or any person acting on behalf of any of these entities in any capacity. Purchases made by the aforementioned entities may not be returned for any reason under any circumstances